Lateness, Rescheduling and Cancellations:
If you arrive late to your appointment your service may need to be rescheduled. This allows us to service each client properly and respect each other's time.
We require 24 hours notice when cancelling or rescheduling appointments.
Late cancellations/reschedules will result in a cancellation fee of 50% of the service price.
Up to 100% of the service price may be charged for late cancellation/reschedule of eyelash services.
We understand emergencies exist and exceptions to this policy are at the discretion of the service provider.
Unpaid cancellation fees will result in cancellations of future appointments.
Multiple last minute cancellations may result in being required to pre-payment for future services booked.
A non-refundable deposit is required to reserve time for multiple services or for appointments that consist of more than one hour. Group services and some special occasion makeup service require pre-payment in full and are non-refundable.
Returns, Exchanges and Refunds:
Skin Essentials is comprised of independent contractors and returns are accepted at the descretion of the technician the product was purchased from.
In most cases a full refund or store credit is issued for goods that have not been opened and the packaging is undamaged, within 30 days of purchase.
Products that cause an adverse skin reaction may be returned within 15 days of purchase for store credit if the item is more than half full.
We are unable to issue refunds for gift certificates or service packages.
We no longer accept SpaFinder or SpaWish gift cards.